Huawei eSpace U2980 is an “ALL-IN-ONE” ACD platform specifically designed for high-end large enterprise contact centers. Highly compact with IMS/NGN oriented architecture, and integrated narrowband & broadband access platform reduces the contact centre integration challenges, time-to-market and cost per port.
U2980 provides rich variety of media resource capabilities, such as voice/video announcement playing, digit collecting, voice/video recording and fax.
It adopts advanced carrier grade hardware and software platform to ensure high availability and reliability of Contact Centre solution.